Basketball Goal Shipping Policy
FOR SHIPPING THAT IS OUTSIDE THE STATE OF MICHIGAN
All basketball sets are shipped by truck (motor freight), not UPS or FedEx. The trucking company will call you to set up a delivery date. The day you agree with the carrier, make sure someone is home. The trucking company will deliver the packages to your home (curbside delivery).
The trucks will not pull up onto your driveway. They stop in front of your home at the end or your driveway (curbside delivery). The person that is home is required to sign for and help slide the 3-5 boxes off the truck. (The driver does not have to help).
All systems leave the factory brand new and boxes are in perfect condition. It is the customer's responsibility to examine/inspect all boxes. If any boxes are torn, ripped, or open, make sure you indicate so on the receipt. That way if anything is wrong or missing, your are covered, then call us to report this.
If there was any damage upon delivery, DO NOT REFUSE SHIPMENT, just make sure that you signed your receipt stating the damage and that your have reported the box or part damaged to us.
Now go ahead and get the installation process started (digging the hole and cementing the pole or J-bolts into the ground). While this is drying (5-7 days) we can have any piece or part that might have been damaged in transit and on its way to you.
Please read your shipping receipt. It will state how may boxes your are to receive. Make sure you sign your name only if all boxes are there that states you should have received. If you are missing a box or two, state this on your receipt and call us.
Any ripped or torn boxes should be open and inspected by the customer within 72 hours of deliver.
All basketball systems come with free delivery via motor freight. Pro Shot Basketball pays for the standard curbside delivery. This does not include lift gate services. Those are extra costs. Please contact the carrier if you need them.
If you choose to cancel or return the set after the set has left the factory or once you receive it, you will receive a refund minus the shipping cost for the delivery to you and the cost back to the factory. FREE shipping only applies when your pay for and keep the system.
The customer is responsible for re-boxing the set and to be available to load the set back on the truck. The refund owed will be processed after the set arrives at the manufacturer.
Certain manufacturers charge a re-stocking fee once the item has left their factory. In this case, additional fees may apply.
Pro Shot Basketball